Many people have questions about handcrafted products. To make your shopping experience seamless, we've compiled answers to the most frequently asked questions.
Yes. Every piece, whether made from a fabric base or designed on a glass, wood, or metal bases, etc, is carefully handcrafted in small batches, ensuring individuality, so no two are ever exactly alike.
Yes. Fabric Scraps are at the heart of everything we create. Some products are made entirely from fabric bases, while others are designed on premium glass, wood, or metal bases, etc that we source from quality manufacturers and then elevate with fabric scraps through our signature artistry.
At REBIRTH, our fabric scraps are reimagined on a variety of bases. These include glass, wood, ceramic, bone china, porcelain, cork, metal, earthenware, magnet, and fabric itself. Each base is carefully chosen for its quality and character, then elevated with our signature fabric artistry to create something soulful and unique.
Fabric-based and designed creations, such as coasters, eyeglass cases, or accessories, are made entirely from scratch. They begin with carefully chosen fabric scraps, which we hand-stitch and finish with attention to detail, so each piece carries its own quiet identity.
At Rebirth, other than fabric, we don't manufacture the bases. Instead, we thoughtfully source high-quality bases, including glass, wood, ceramic, bone china, porcelain, cork, metal, earthenware, and magnetic bases, from trusted makers. Each piece is designed and crafted using carefully selected fabric scraps and techniques, including decoupage, hand painting, and finishing. Our products are carefully crafted, not mass-produced, and completed in small batches to ensure uniqueness and meticulous attention to detail.
Yes, The products with glass, ceramic, porcelain, bone china and fabric base can be gently hand-washed using mild soap (please follow the care card included with your order).
Wooden, cork, metal and magnetic base pieces should be cleaned with a soft, damp cloth to protect their finish.
Yes, the paints and glues used for decoupage are generally safe and suitable for tableware. However, it is recommended to avoid direct contact between these materials and food to ensure safety.
The paints, glues, and processes we use are exclusive to REBIRTH and form an essential part of our craft. While we don't disclose these details, each product is crafted with materials chosen for their safety, durability, and ability to preserve the integrity of our designs.
During the payment process you will be given a confirmation that your debit / credit card has been successfully processed. You will also be given an order confirmation number through an email from REBIRTH.
Normally, we sell only those products which are readily available to us. But yes, you can email us your order specifications at hello@rebirthcrafted.com or connect with us on Instagram.
After knowing the requirement and nature of the desired product, we can confirm the customisation.
We make every effort to keep all products in stock. Since the products are handmade, therefore, product quantities are limited in numbers, sometimes a single design. However, the listing will show out of stock unless unexpected demands exceed our supply. If you place an order for an item, which is not in stock, we will inform you through an email and credit your debit/credit card within two business days of purchase. We will not retain your request for an out-of-stock product in a back-order system. In the future, we hope to notify you when an out-of-stock item becomes available, allowing you to place a new order for this product.
We make every effort to process your order as quickly as possible. We usually require 15-20 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style or the item ordered is under production, it may take longer to process the order. In such cases, we keep you posted through email.
All REBIRTH orders above the price cap of ₹ 999/- have free shipping for domestic orders (within India). Orders below the price cap will be charged standard shipping charges according to the chosen pincode.
Please get in touch with us at hello@therebirthstory.com with your requested change, and we will send you an email to confirm if we can make the change. If we have already handed your order over to the shipping company, we cannot make any shipping address changes after that.
We accept all MasterCard, VISA, American Express Cards (an online real-time authorization is done through the Payment Gateway). We also support UPI payments.
You can modify your order anytime during the shopping process by editing/modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us 12 hours after placing your order for us to be able to confirm this cancellation. You will be advised that cancellation is impossible if we have already processed your order. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of REBIRTH.
